The Private Gym™ Return Policy & Money Back Guarantee

INTERNATIONAL ORDERS

Please note, International orders are non refundable and not returnable. Due to customs fees and other restrictions, our return policy and money back guarantee do not apply to orders shipped outside of the U.S.

U.S. ORDERS

Adult Fitness Concepts, LLC provides a 100% satisfaction, 60 day money-back guarantee for all of its Private Gym products - - no questions asked. If you are not 100% satisfied with your purchase, simply contact Customer Service within 60 days of the date your received your Private Gym™ products for a Return Authorization Number. Returned items must be postmarked no later than 2 weeks after your Return Authorization Number is given.

Once your return is received and inspected by Customer Service, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 5 business days. Please note that, depending on your credit card company, it may take an additional 10 business days after your credit is applied for it to post to your account. The refund will include the cost of the product and applicable sales tax, but not the shipping and handling costs.

Return Instructions:

  1. Request a Return Authorization Number by contacting Customer Service via email: customercare@privategym.com.

  2. Ship the product back to Adult Fitness Concepts at the following address:

    The Private Gym
    7850 Ruffner Ave
    Dept. 4000
    Van Nuys, CA 91406

    The product must be in its original packaging, include the customer’s name and Return Authorization Number, include a copy of the customer’s original receipt / packing slip, and be postmarked no later than 2 weeks after the Return Authorization Number is issued.

  3. Adult Fitness Concepts is not responsible for lost packages. Adult Fitness Concepts recommends customers insure their package and retain a copy of their receipt and/or tracking number.

    Late returns, returns without a Return Authorization Number, returns without original packaging, returns without the original packing slip/receipt, return-to-sender/refuse delivery packages will not be refunded.

Customers with questions about the Private Gym™ Return Policy & Money Back Guarantee should contact Customer Service via email: customercare@privategym.com.

Private Gym™ Products One Year Limited Warranty

BY USING PRIVATE GYM™ PRODUCTS, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS ONE YEAR LIMITED WARRANTY AS SET OUT BELOW. DO NOT PURCHASE OR USE PRIVATE GYM™ PRODUCTS UNLESS YOU HAVE READ AND AGREE TO THE TERMS OF THIS ONE YEAR LIMITED WARRANTY.

Adult Fitness Concepts warrants Private Gym™ products to be free of defects in material and workmanship when used as intended for a period of 1 year (365 days) from the original date of purchase.

This One Year Limited Warranty is extended to the original purchaser only, and excludes coverage of any damage resulting from improper use or handling, accidental damage, modification or unauthorized repairs, normal wear and tear during use as intended, or other causes that are not defects in material or workmanship. This One Year Limited Warranty extends only to authentic Private Gym™ products.

Private Gym™ products are otherwise sold AS IS WITH ALL FAULTS. Adult Fitness Concepts specifically disclaims all other warranties, conditions, representations and the provision of, or failure to provide any, support or other service, information, software, or related content through the product. This limited warranty excludes all other express or implied warranties of any type, all of which are specifically disclaimed.

Any warranty imposed by operation of law, or course of trade or dealing, shall be limited to the one year (365 day) term of this One Year Limited Warranty. Adult Fitness Concept’s liability for any direct or indirect, incidental or consequential damages arising out of the use of the product, or the failure or inability to use the product shall be limited to the original purchase price of the product. No person may change or expand the terms of this limited warranty.

Some jurisdictions do not allow a limitation of implied warranties or the amount or type of damages, so these limitations may not apply to you. This One Year Limited Warranty gives you specific legal rights, and you may have additional rights that may vary.

In case of a covered defect, simply contact Customer Service within 365 days of the date you purchased your Private Gym™ products for a Return Authorization Number. Adult Fitness Concepts will repair or replace the defective product, or issue a refund, at its sole discretion. Returned items must be postmarked no later than 2 weeks after your Return Authorization number is given.

Instructions to obtain warranty service

  1. Request a Return Authorization Number by contacting Customer Service via email: customercare@privategym.com.

  2. Ship the product back to Adult Fitness Concepts at the following address:

    The Private Gym
    7850 Ruffner Ave
    Dept. 4000
    Van Nuys, CA 91406

    The product must be in its original packaging, include the customer’s name and Return Authorization Number, include a copy of the customer’s original receipt / packing slip, and be postmarked no later than 2 weeks after the Return Authorization Number is issued.

  3. Adult Fitness Concepts is not responsible for lost packages. Adult Fitness Concepts recommends customers insure their package and retain a copy of their receipt and/or tracking number.

    Late returns, returns without a Return Authorization Number, returns without original packaging, returns without the original packing slip/receipt, return-to-sender/refuse delivery packages will not be refunded.

Customers with questions about the Private Gym™ Return Policy & Money Back Guarantee should contact Customer Service via email: customercare@privategym.com.

VIBERECT RETURN POLICY

The Viberect® User’s Guide provides information and instructions which must be followed to ensure safe performance of the Viberect® device. The User’s Guide also contains warnings and precautions which must be observed at all times.

CAUTION: All Statements in the User guide must be followed at all times.

Manufacturer guarantees the Viberect® Device from mechanical and electrical failure resulting from defective parts and/or workmanship for 12 months from the date of purchase.

Shipping charge is nonrefundable

The warranty does not cover damage caused by accidents, tampering or alterations of product in any way or due to attempting to open the device, improper handling, cleaning or misuse of the product or failure to follow the instructions in the User’s Guide. Manufacturer’s liability is limited to the repair or replacement, at its option, of a defective product.

WARNING:

  1. This device shall not be used over swollen or inflamed areas or skin eruptions. Consult your physician.
  2. Vibratory stimulation may cause a superficial trauma to the skin resulting in bruising, bleeding or superficial ulceration. If any such condition occurs, refrain from vibrating and consult your physician.
  3. Do not immerse the vibrator in any type of fluid. Do not operate the vibrator in bathrooms or elsewhere under wet conditions.
  4. If the user develops penile erection after use of the Viberect® device that lasts for more than four hours, consult your physician or go the emergency immediately, as the user may have developed Priapism, which is a medical emergency. Priapism is a medical condition in which poorly oxygenated red blood cells are entrapped in your penis. This requires urgent medical or surgical attention.
  5. The Viberect® device is a personal item. The medical Soft pad is "One-Person" use only. It can never be cleaned and reused by another individual. The pads can be used by the same user many times. If the pads start showing any signs of wear and/or degradation, replace them immediately.
  6. In Urology, Sexual Therapy, or Infertility clinics, The Soft pads MUST be REPLACED between users.

Limitations of Liability
The Reflexonic Company and the Manufacturer shall not be liable for any incidental or consequential damages whether direct or indirect.

The use of the Viberect® device and any information on this website (or of any other literature released by Reflexonic LLC) is entirely at the risk of the user. Under no circumstances shall the company, the manufacturer, sub-contractors, distributors or any individuals associated with the Reflexonic Company be liable for any costs, losses, expenses or damages (whether direct or indirect, consequential, special, economic or financial including any loss of profits) whatsoever that may be incurred through the use of the Viberect® device or any information published by the company.

The Viberect® device and method, and the terms "Reflexonic®" and "Viberect®" are exclusive properties of Reflexonic LLC. They are fully protected by Patent and Trademark laws of the United States and other Countries and will be enforced fully in all courts of law in all international jurisdictions.

The information presented by www.privategym.com and/or Reflexonic LLC shall NOT be considered complete, nor should it or take the place of a consultation with a physician or competent healthcare professional for medical diagnosis and/or treatment, but is provided as information only. The devices listed on this site should ONLY be recommended by a physician or other qualified health care provider.

You are Responsible for Your Use of the Viberect® Device

You agree to be solely responsible for your use of the Viberect® device, and to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through this website or other literature.

This Agreement is Governed by Maryland Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, United States of America, as such laws would apply to a contract fully negotiated, entered into, and performed in Maryland without giving regard to its choice of law provisions.

Return Policy
Viberect is a personal item, similar to electronic toothbrush or personal shavers that cannot be processed, or resold by federal law and must be destroyed due to risk of communicatable diseases to our staff.

Due to extreme demand and limited production we are unable to accept returns on open and/or used items under any circumstances. We will gladly provide full refund to unwrapped and sealed items once shipped back to our facilities. Tampered return items will be destroyed immediately. No used Viberect is refundable after sale. Any open item returned to our facility is promoply destroyed by federal law.